Privacy Notice

Use of this site signifies the agreement of you, the customer, to the Terms and Conditions set out below.

Terms and Conditions

Throughout these terms and conditions "we" or "us" or "our" refers to Hummingbird Books."You" or "your" refers to the customer using this website and paying for goods on this website.

Your Account By using this website you accept responsibility for keeping your account details and password confidential. You will be held responsible for any activity that takes place under your registered account details. If your password becomes known to another person, you must inform us immediately.

On registering as an account holder, you agree that all details you provide remain correct and true. Please inform us of any changes to your account details.

We reserve the right to refuse access to the site, withdraw accounts and remove/change site content at any time and without prior notice.

Customers opening an account may be sent newsletters and details of special promotions. If you do not wish to receive these, please log on to "My Account" and click on "unsubscribe" in the newsletters section.We will then remove you from our mailing list.

Children All our books are aimed at children. However, they are not for purchase by children and must only be purchased by adults. Persons under the age of 18 may only use this site under the supervision of a parent or guardian.

Suitability of Content Some books contain topics/detail that a parent/guardian may consider unsuitable for their child. We therefore recommend that all purchases are thoroughly vetted by the parent/guardian before use with/by children. In addition, although we give suggested age ranges for books, these are meant as a guideline only. We therefore do not accept any responsibility for our books being suitable for a particular age of child.

Your Order We will notify you by email to confirm receipt of your order. If you do not receive confirmation within 24 hours, please call us on 01433 631550. We must receive payment of the whole price of the goods that you order before your order can be accepted. In the case of cheques, these must clear through our bank before goods will be despatched.

We reserve the right to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods on our website. If an error or inaccuracy regarding the advertised price of goods is discovered, we will contact you by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the ammended price, or to cancel the order altogether.

If we have insufficient stock to fulfil your order, we will notify you as soon as possible, and refund any sum previously paid by you for the goods concerned. We will not be obliged to offer any additional compensation for disappointment suffered.

Standard Delivery Goods ordered by 12 noon will normally be despatched the same day (Monday to Friday only and not on Bank Holidays). Standard delivery usually takes 3-5 days after despatch.

Standard delivery costs(UK only) are £2.50 for the first book and £1.00 for each subsequent book.

Next Day Delivery If you request next day delivery which means next working day (not Saturday, Sunday or public holidays), we will send your books on the day we receive your order, providing this is before 12 noon.In practice we also try to send next day orders out even if they are received in the afternoon, but this is not always possible. If you wish to check whether we can despatch an item quickly, please telephone us on 01433 631550. Please note, we can only despatch Next Day orders Monday to Friday and not at weekends or on public holidays).

Next Day delivery costs(UK only) are £8.50 for up to 6 books with a small extra charge for each subsequent book.

If a shipment is returned to us as a result of the recipient being incontactable or not responding to a card left by the carriers, a second delivery charge may be made at our discretion before the goods are re-delivered.

Delivery of goods outside the EU For goods delivered outside the EU, the consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee`will be responsible for both customs clearance and customs/import duties and local taxes where required.You, the customer, will become the owner of goods you have ordered when the goods are despatched from our distribution centre.

Order Cancellation Unfortunately, we are unable to process a cancellation once an order has been submitted. However, should you no longer require your order, please follow the procedure outlined in our Returns Policy below.

Returns Policy If you sre not completely satisfied with your purchase you may return it to us (within 14 days of receipt) in its original condition for a full refund. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty.

If the books`are damaged or faulty, please contact us (within 14 days of receipt) on 01433 631550†for returns information. Our liability in respect of damaged goods is limited to replacement of the goods in question or a full refund for the goods and postage, limited to the amount paid by you for the goods at the time the order was placed. We will, in addition, pay the returned items' postage costs. Our liability does not extend to compensation for indirect or consequential loss or damage arising as a result of the damaged or faulty goods.

Non - Delivery If you do not receive goods ordered by you within 30 days, Hummingbird Books will have no liability to you unless you notify us in writing at our contact address within 40 days of the date on which goods were despatched to you. This liability is is limited to the amount paid by you for the goods in question at the time the order was placed and shall not extend to compensation for indirect or consequential loss or damage arising as a result of the non-delivery.

Force Majeure Hummingbird Books shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by an event or circumstance beyond its reasonable control.

Hyperlinks Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations that are not our responsibility. We have no control over any information that you can access via other websites. Therefore no mention by us of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisation, company or individual.

Your Conduct By using this website and entering into any correspondence with us, you accept full responsibility for all data and electronic communications sent from your computer to us.

This website must not be used for any of the following:

  • fraudulent purposes, or in connnection with any unlawful activity
  • to send, use or reuse any material that is offensive, abusive or indecent
  • to send, use or reuse any material that is in breach of copyright, confidence or privacy
  • to send or use correspondence containing or in the nature of viruses,chain letters, mass mailings or spam.

Governing Laws These terms and conditions are governed in accordance with the laws of England and Wales.

Privacy Policy

Any data about you as an individual or your company collected through this site will be treated as confidential and in accordance with the Data Protection Act 1998.

We will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us.

"Cookies" are used on this site to keep track ot the contents of your shopping basket once you have selected an item, to store delivery addresses and to store details such as those you gave us when setting up your account. You can usually modify your browser so that it will not accept cookies.

All credit card numbers are encrypted when your order is placed. Once your order has been completed we do not hold any card details.

As a Hummingbird Books customer we may occasionally send you newsletters with details of special offers etc. If you do not wish to receive these, please go to the site map page and click on "Unsubscribe newsletter".

Your Consent By submitting your information you consent to the use of that information as set out in this policy statement. If at any time we make changes to this statement, we will post the changes on this page. Continued use of our service will signify that you agree to any such changes.

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